Insurance Company Case Study and Analysis

Insurance Company Case Study and Analysis This Life Insurance Company Ltd. is one of the famous insurance companies in India offering various effective life insurance policies. This Life Insurance Company Limited is often known as Tata AIG Life. This Life is a joint venture of the Tata Group and American International Group, Inc. (AIG). Offers many standard custom made life insurance policies. It is one of the oldest and leading business group of India. Tata group has a long association with Indias insurance sector being the largest insurance company in India prior to the nationalization. American International Group INC is leading US board International insurance financial service organization this Life Insurance Company Limited or this insurance company brings to you a wide choice of life insurance policies for individuals, small and large business industries and for ventures. Apart from these, the company also provides additional life insurance coverage to assure the clients an insurance policy designed for them. The Tata Group holds 74 % stake in the insurance venture with AIG holding the rest 26%. Tata AIG Life provides insurance solutions to individuals and corporate sectors. This Life Insurance Company received license for operating in India on February 12, 2001 and started its operations on April 1, 2001. CEO of TATA -AIG is Mr. Ian J. Watts Joydeep K. Roy, the alternative channels. The various life insurance policies and services offered by the Tata AIG Life include:- For individuals: Life Health First MahaLife Gold Life Invest Assure Plus Life Invest Assure II Life Health Protector Life Invest Assure Care Life Invest Assure Gold Life Health Investor Life Invest Assure Extra Life Plus Life Shubha Life Life Easy Retire Life Assure Security Growth Plan Life Assure Money Saver Life Raksa Life Assure Golden Plan For Children: Life Assure 21 years Money Sanchay Life Assure Career Builder Life Star kid Life Invest Assure Plus Life Assure Educated at 18 Retirement Plans: Life Nirvana Life Easy Retire Life Invest Assure Gold Corporate life insurance products offered by this Life Insurance Company Ltd:- The Tata AIG Life Insurance Company Limited also offers various corporate life insurance products that include Group Pension Employee Benefit Workplace Solution Credit Life THE CASE American Insurance group in USA will have a bearing on its business in India, particularly its insurance business which it is running in collaboration with Tata. However sources in the industry say that policy holders are not required to worry as the financial condition of insurance subsidiaries of AIG in India is quite stable, and they are able to meet all the liabilities emerging out of claims from their policy holders. Insurance Regulatory Development Authority (IRDA) has also expressed its concern over the recent developments in the United States financial markets. AIG, which is one of the leading insurance group of US, has asked financial assistance from the Federal Reserves. AIG is operating in both the life and non-life insurance sectors. In a statement IRDA said that reports of life insurance and general insurance companies promoted by Tata and AIG as on March 29, 2008 indicated that both companies have satisfactory solvency position which suggests that they have enough assets which is capable of meeting their liabilities. IRDA further clarified that life and general insurance companies promoted by Tatas and AIG are companies registered under the Indian Companies Act and are restricted by the provisions of the Insurance Act . From the reliable sources we found that policy holders should wait for clarification before taking any decision. AIG in USA has a solvency issue but in India there is no liquidity issue due to the intervension of IRDA. So there may not be a problem in the Indian insurance market. Though in many countries, policy holders are in a hurry to cancel their policies, but in India there is no need to take such steps. Thus Industry experts said that there is no need to worry and policy holders should keep their insurance policies intact. This companys general insurance is among the top 5 general insurance companies of the world and has earned a net premium of RS.812 in 2008-09. This company is also one of the leading primary sectors and has earned a yearly premium of Rs.970 corer. Solution of the case One of the officials Tata said that if AIG is not able to survive in the USA is forced to file for insolvency, Tata will buy out the 26% share of AIG in both the companies and the customers interest will remain safe. Then find some other foreign company and sell that 26% to them. So IRDA took the decision that they will seek a new promoter incase Tatas buys out the share or not the policiers interest will remain unaffected. But later on the matter settled down and AIG somewhat regained its lost position and thus Tata decided not to buy off their shares and till date they are continuing their insurance company together. Conclusion In India the insurance market was suffering before but now it has regained its lost status. But still now Life Insurance Corporation of India acquires 64% share of the entire insurance holders followed by ICICI prudential which has only 9% approx. of the market. Tata AIG has almost a negligible Insurance market share which is less than 2%. So they need to work a lot in order to establish their hold in Indian market.

Ancient Egypt Essay example -- essays research papers

The Nile   Ã‚  Ã‚  Ã‚  Ã‚  The Nile river was the most important thing to Ancient Egyptians. The Egyptians were very smart because they were settled near a river. Without the Nile the Egyptians wouldn’t survive, and even now we wouldn’t study their history. The Nile was so important because it gave them water and fertilizer for farming and they believed in a God of the Nile whos name was Osiris The God of The Nile River.   Ã‚  Ã‚  Ã‚  Ã‚  Ã¢â‚¬Å"Irrigation along much of the river supported the growth of agricultural products such as cotton, wheat, sorghum, dates, citrus fruits, sugarcane, and various legumes.1† Other local communities fished in the Nile River. â€Å"The first great African civilization developed in the northern Nile Valley in about 5000 BC. Dependent on agriculture, this state, called Egypt, relied on the flooding of the Nile for irrigation and new soils.2†   Ã‚  Ã‚  Ã‚  Ã‚  The Nile was their only way of trading and fastest way of transportation. Without the Nile it would take them a long time to go from city to city or trade. Egyptians always depended on the Nile to flood, when the ice from the mountains melted every year there was a flood. The flood from Nile left furtilizer for farming, and when there wasn’t a flood they depended on fishing and trading. Pharaohs   Ã‚  Ã‚  Ã‚  Ã‚  Pharaohs were very important to the Egyptians, they control everything. for every great Pharaoh there wa...

The Importance of a Sound Mind and Body in Homers Odyssey Essay

The Importance of a Sound Mind and Body in Homer's Odyssey      Ã‚  Ã‚   If one were to only have a very fit and strong body, lacking mental ability, to the Greeks it would not suffice. If a man were merely smart and intelligent, without much physical capability, the Greeks would feel that he is not complete. They believed an individual must have have both, a well developed mind and a fit body, not only one or the other, to be ideal. This is the Greek concept of a sound mind and body. In Homer's Odyssey, Odysseus and Telemachos, had to have and/or achieve a sound mind and body, to be the successful and outstanding characters of the epic. The ones who lacked these quality suffered and paid for it in the end.      Ã‚  Ã‚  Ã‚  Ã‚   In Books one and two, Telemachos acts immaturely and lacks mental prowess. For this reason he makes his life difficult. Yet, Later on he matures and gains a sound mind. Telemachos certainly has a sound body. Menelaos says of how "...it amazes me quite, how this young man(Telemachos) looks exactly like Odysseus, strong and mighty"{page 47}. Yet, he is criticized by others, for the reason that he does not have a sound mind. In an attempt to stand his ground, in front of the council he breaks down into tears. Antinoos says "Telemachos you are a boaster, and you don't know how to keep your temper!"{page 24}. Telemachos made an attempt to express his valid point of view, and does so, but fails to convince the council. He breaks down in tears, showing how immature he really is. He does not have a sound mind. The council basked in this weakness and was even more critical of him at that point. Later on, he is told of how "(Tele... ...the other-hand, the ones that lacked either a sound mind or body, failed. Odysseus and Telemachos were able to find each other and win back their home, while the suitors and even Achilles were robbed of their lives. It is a fact that a sound mind and body were an essential ideal in the ancient Greek society and The Odyssey.       Works Cited and Consulted Crane, Gregory , Calypso: Backgrounds and Conventions of the Odyssey,   Frankfurt, Athenaeum 1988 Heubeck, Alfred, J.B. Hainsworth, et al. A commentary on Homer's Odyssey. 3 Vols. Oxford PA4167 .H4813 1988 Homer (Translated by Robert Fagles. Preface by Bernard Knox). The Odyssey. New York: Viking Penguin, div. of Penguin Books, Ltd. 1996. Rengakos, Antonios. Homertext und die Hellenistichen Dichter. Hermes. Einzelschriften, Heft 64. Stuttgart, F. Steiner, 1993.    The Importance of a Sound Mind and Body in Homer's Odyssey Essay The Importance of a Sound Mind and Body in Homer's Odyssey      Ã‚  Ã‚   If one were to only have a very fit and strong body, lacking mental ability, to the Greeks it would not suffice. If a man were merely smart and intelligent, without much physical capability, the Greeks would feel that he is not complete. They believed an individual must have have both, a well developed mind and a fit body, not only one or the other, to be ideal. This is the Greek concept of a sound mind and body. In Homer's Odyssey, Odysseus and Telemachos, had to have and/or achieve a sound mind and body, to be the successful and outstanding characters of the epic. The ones who lacked these quality suffered and paid for it in the end.      Ã‚  Ã‚  Ã‚  Ã‚   In Books one and two, Telemachos acts immaturely and lacks mental prowess. For this reason he makes his life difficult. Yet, Later on he matures and gains a sound mind. Telemachos certainly has a sound body. Menelaos says of how "...it amazes me quite, how this young man(Telemachos) looks exactly like Odysseus, strong and mighty"{page 47}. Yet, he is criticized by others, for the reason that he does not have a sound mind. In an attempt to stand his ground, in front of the council he breaks down into tears. Antinoos says "Telemachos you are a boaster, and you don't know how to keep your temper!"{page 24}. Telemachos made an attempt to express his valid point of view, and does so, but fails to convince the council. He breaks down in tears, showing how immature he really is. He does not have a sound mind. The council basked in this weakness and was even more critical of him at that point. Later on, he is told of how "(Tele... ...the other-hand, the ones that lacked either a sound mind or body, failed. Odysseus and Telemachos were able to find each other and win back their home, while the suitors and even Achilles were robbed of their lives. It is a fact that a sound mind and body were an essential ideal in the ancient Greek society and The Odyssey.       Works Cited and Consulted Crane, Gregory , Calypso: Backgrounds and Conventions of the Odyssey,   Frankfurt, Athenaeum 1988 Heubeck, Alfred, J.B. Hainsworth, et al. A commentary on Homer's Odyssey. 3 Vols. Oxford PA4167 .H4813 1988 Homer (Translated by Robert Fagles. Preface by Bernard Knox). The Odyssey. New York: Viking Penguin, div. of Penguin Books, Ltd. 1996. Rengakos, Antonios. Homertext und die Hellenistichen Dichter. Hermes. Einzelschriften, Heft 64. Stuttgart, F. Steiner, 1993.   

Research Proposal for Academic Achievement and Parental Involvement Ess

Abstract Most recently there has been much heated debate regarding our children's education and the blamed responsibility to be in the hands of the educational system. However, researchers and educators generally agree that parents play an extremely important role in students' academic development. Parents have been found to actually have the advantage over peers, educators, counselors, and other professionals. This study examines the assumed relationship with a student's academic achievement and the amount of parental involvement they receive. There also seems to be an increasing trend toward higher educational expectations. High school sophomores in 1990 were more likely than sophomores in 1980 to report the expectation of receiving a bachelor's or advanced college degree. Educational attainment does appear to be increasingly important to students, parents, counselors, and teachers. These apparent trends in educational expectations and advice given by adults were consistent across races, socioeconomic strata, school type, section of the country, and student achievement levels (Rasinski et al., 1993). The purpose of this study is to merely examine the relationship between parental involvement and academic achievement. With the study of these two topics there are many various variables that help in determining the eventual out come. It is extremely difficult to form any conclusions regarding parental involvement because for the variety in conceptualization and the subjective measurement of parent involvement. Other variables obviously play important roles such as, internal locus of control (Baumrind, 1991; Trusty & Lampe, 1997), and self-esteem (Chubb & Fertman, 1992). It is generally accepte... ...reement with perceived maternal and paternal educational goals. Journal of Marriage and the Family. (43, 85-93). Smith, T. E. (1991). Agreement of adolescent educational expectations with perceived maternal and paternal educational goals. Youth & Society. (23, 155-174). Steinberg, L., Lamborn, S. D., Dornbusch, S. M., & Darling, N. (1992). Impact of parenting practices on adolescent achievement: Authoritative parenting, school involvement, and encouragement to succeed. Child Development. (63, 1266-1281). Trusty, J. (1996). Relationship of parent involvement in teens' career development to teens' attitudes, perceptions, and behavior. Journal of Research and Development in Education. (30, 317-323). Wilson, P. M., & Wilson, J. R. (1992). Environmental influences on adolescent educational aspirations. Youth & Society. (24, 52-70).

The Bean Trees – Tone

Don’t Be Too Serious Let’s say that someone handed you something unexpected. It could be anything: a computer, book, even a guitar! However, what if it was something of great value? What if it was a baby that was handed to you? Odds are, you’d probably freak out and hand the baby over to the authorities or something similar to that. But not Taylor Greer in the novel The Bean Trees! The words that Barbara Kingsolver chooses to use show a tone of informality and humor. One way Kingsolver establishes an informal tone is by using long, run on sentences and everyday words.When Taylor gets a job at Tuscon after she stops traveling, she says, â€Å"I lasted six days at the Burger Derby before I got in a fight with the manager and threw my red-so-called jockey cap in the trash compactor and walked out. I would have thrown the whole uniform in there, but I didn’t feel like giving him a free show† (Kingsolver 88). In this quote, Kingsolver shows informality b y making the first sentence extremely long, and the second sentence shows humor when Taylor jokes about not wanting to give him a â€Å"free show. † Kingston also uses words that people use in everyday conversations, thus creating an even more informal tone.Another way Kingsolver shows humor is by what Taylor names the baby that is handed to her. When Taylor first meets Lou Ann, she asks, â€Å"’How do you know her name’s Turtle? ’† Taylor replies, â€Å"’I don’t. I named her that’† (Kingsolver 97). The fact that Taylor chose to name the baby â€Å"Turtle† shows humor. Taylor could have chosen any other name†¦ A name â€Å"suitable† for a baby girl. However, she chose the name â€Å"Turtle. † Turtles are sea animals, and it’s rare for someone to be named â€Å"Turtle. † Why would Taylor have chosen that particular name for the baby? Kingsolver most likely wanted to convey a light, humorous tone for herAn informal tone is created by Kingsolver when Taylor speaks. When she tells Estavan about feeling like a foreigner, she says â€Å"’Sometimes I feel like a foreigner too†¦ People don’t look the same, talk the same, nothing’† (Kingsolver 181). The first sentence is relatively normal. However, in the second sentence, Kingsolver reveals an informal tone by the way Taylor speaks. The way she talks to people is very informal. Because of this, we know that Kingston is purposely avoiding making Taylor a serious, somber character like she could’ve been. Another way that Kingsolver creates an informal tone is by the things Taylor does. I lifted Estevan’s hand from my ribcage and kissed his palm† (Kingsolver 189). This quote reveals an example of how Kingsolver establishes an informal tone through Taylor’s actions. In this particular quote, Taylor falls asleep with Estevan on a couch. When she wakes up, she thin ks about what Esperanza has been through, and makes a conscious decision to leave. Kingsolver could have simply stated, â€Å"I got off the couch and went to my own bed. † However, she chose to create a more informal tone by showing what exactly Taylor did when she was getting off the couch.In this novel, The Bean Trees, by Barbara Kingsolver, a humorous – but more informal – tone is created by the sentence structure, characters’ dialogue, and description of events. The tone was effective because it made the novel more interesting, and less dull. Also, it was easy to see that Kingsolver used lots of informality and humor in this novel, so that made the tone more noticeable. Because of the tone that Kingsolver created, the main character Taylor Greer was able to go through the negative events in her life a bit better than a more serious character would have been able to.

Review of The Epic of Eden Essay

The Epic of Eden: A Christian Entry into the Old Testament. Sandra L. Richter, Intervarsity press, 2008. ISBN: 978+8308-2577-6 Albert Einstein once said â€Å"Peace cannot be kept by force; it can only be achieved by understanding. † This is an extremely powerful quote, and I will seek to convey its strength, as applied to our lives as Christians, upon the careful review of Sandra L. Richter’s The Epic of Eden: A Christian Entry into the Old Testament. Richter designed this text as merely a tool by which we might further our understanding of the Old Testament narrative. With one minor glitch in her system, Richter handled the task as that of an expert in the field would – with patience, attention to central detail, and arresting dialogue designed to pull the reader in and leave them starving for more. Richter prefaced The Epic of Eden with a mind-boggling introduction that left no doubt in my mind that this was going to be an enlightening read, and I don’t say this casually. The second definition of the word enlighten, according to Merriam- Webster, is â€Å"to give spiritual insight to†, and Richter disguised a promise of nlightenment within the initial pages of this text. As a perfect example of this concealed assurance, Richter states that the end result of a church not knowing their Old Testament history is that â€Å"The church does not know who she is, because she does not know who she was†(17). These words resonate with the threat of a Christian identity crisis, while at the same time, the promise of an assured, powerful, Christian identity. One of the more profound ideas in Richter’s Epic of Eden is her use of an effective metaphor is chapter one. â€Å"†¦ we need to get past the great barrier – that hasm of history, language, and culture that separates us from our heroes in the faith† (21). This comparison seems to collect all of the hesitancies, the reservations, and the relative fear in understanding the Old Testament, and places them in a neat little package aptly titled the great barrier. Richter wasted no time in eliciting the appropriate internal response: there is a barrier to my knowledge of the Old Testament, and I am largely the reason that barrier exists. It became immediately obvious to me that, should I want to remove this barrier and learn more of who I am, nd where I came from, and dare I say, where I’m going, then I will require further reading. That promise of enlightenment, at this point, has become an extremely dominant theme. Richter takes a superb approach to answering the question of â€Å"How? † How will we, as Christians recognizing the need for Old Testament knowledge, come to understand the features of the Old Testament most relevant to who we are, where we have come from, and where we are going? Richter makes reference to the â€Å"dysfunctional closet syndrome† (18), a metaphor she uses to relate he idea that we possess a disorganized, collective array of varying thought and knowledge processes relevant to our Old Testament experience. In order to gain a full, working comprehension of our history, we must organize our ‘closets’, and become familiar with the pieces that are stuffed inside. Richter begins her teaching that we tend to see things through the lens of our own experiences, our own societies, our own cultures. This strengthens the great barrier in that we are not able to appreciate the events of the Old Testament, due in part to the differences between hat we know, and about that which we read. Richter points out that â€Å"†¦ to truly understand their story, we need to step back and allow their voices to be heard in the timbre in which they first spoke. We need to do our best to see their world through their eyes† (22). Richter allows the reader to identify this facet of the great barrier as more than a mere hindrance to understanding. Richter begins her breakdown of the Old Testament by stating the overall theme of the text- redemption. I would be hard pressed to find a more appropriate motivating factor in persuading one to truly nderstand the Old Testament. This is the ultimate goal in the life ofa Christian: to be redeemed by the Father for the wayward life lived as a human, who could never hope to prevail without it. Richter explains that the word redemption was actually adopted from â€Å"†¦ the laws and mores of Israel’s patriarchal, tribal culture† (40). She goes on to reference several popular stories from the Old Testament, in order to allow the reader to fully grasp the concept of redemption as it was applied in Old Testament text. The following are two examples: Ruth and Boaz – â€Å"But in his ntegrity, Boaz chooses to embrace the responsibility of a patriarch and become Ruth’s gdel – her ‘kinsman-redeemer† (42). Lot and Abraham – Lot and his household are invaded by a â€Å"†¦ oalition of Kings from Mesapotamia†¦ † (43), and Abraham, being Lot’s uncle, swoops in to save him (accompanied by hundreds of his family members). â€Å"So Abraham puts own household on the line, his own life on the line, in order to rescue his brother’s son from a strong enemy against whom he had no defense. This is anothe r expression of ‘redemption in Israel’s world† (43). The author uses these to nhance our understanding, on a more personal level, of the word redemption, and later, the impact it would have on the life of a faithful Christian when dealt by the hand of God. Richter begins to â€Å"organize our closets† by explaining the â€Å"†¦ real time and space – real people, real places, real faith† (47). In order to understand our Old Testament story, we must first â€Å"†¦ know something about the time and space our heroes occupied† (47). She does this by identifying the five â€Å"key players† (47): Adam, Noah, Abraham, Moses, and David, and their approximate time within the context of ur history. Richter, I believe, uses these figures as the framework of her explanation because each holds extreme value in the overall story of redemption. There are many stories involving other players in the Old Testament, but these five are the ones that have experiences directly relevant to our redemption. This was a masterfully crafted technique, and one I appreciate for its value in my own Old Testament comprehension. Next, Richter attempts to tackle the â€Å"real space† that these heroes occupied. Before delving into the topic, Richter acknowledges the idea that â€Å". eography is a trauma-inducing topic for some folks† (55). Remember in the first paragraph when I touched on the idea that there was a minor glitch in her system? Her attempt at wading through the waters of the geographical flood that stands ever- present in my mind failed miserably. Geography that we learn about in modern-day American education is one thing, and easy enough. Geography pertaining to the bible was an entirely different monster before reading Richter’s Epic of Eden, and it depictions of the space referenced in the text. But after her initial easy-to- nderstand reference of the pertinent places, the text became Jumbled, and I found myself constantly going back to check the maps, and then losing my train of thought. I continued on this annoying cycle throughout the entire explanation of space. I was ultimately left feeling confused and asking more questions, which resulted in the loss of information that I feel I should have been able to retain. Richter did an excellent job of keeping me entertained enough to forge ahead in my thirst for Old Testament knowledge by explaining in great detail the covenants that were held by the key layers of the Old Testament. To be quite honest, before reading Epic of Eden, I was only fully aware of the covenants between Adam and God, and between Noah and God, and I was only vaguely aware of the covenant between Abraham and God. I was delighted that Richter tackled these stories as someone with a strong passion for spreading the gospel. Because of the time and depth that she put into portraying each covenant, I am left with a broader understanding of each of the covenants, and of how they relate to my story, my redemption. Overall, Epic of Eden delivered on its (albeit hidden) promise of enlightenment. I have come a long way in the time it has taken me to read this book, and this can be attributed to the organized, complete set of facts that Richter pulled from the bible for use in aiding my comprehension, my enlightenment. I can now pick up the Old Testament, open to any page, and with my newfound knowledge, I can understand the story and know that it is also my story. An allusion to Einstein’s quote – I have found understanding, and so it is that I now experience peace.

Discuss the Role of the Supervisor in Organizational Planning

Course Title: Supervisory Management Submission Date: 22 October 2012 One Stop Production Company’s Report TABLE OF CONTENTS Summary of the Case3 Statement of the Problem4 Core Problem4 Satellite Problems6 Recommendations 16 Reasonable Assumptions19 Bibliography 20 Summary of the caseOne Stop Production is a garment manufacturer specializing in the production of school uniforms. Ms. Susan Holford shared the management of the business with her father Mr. Amos Holford over the past two years and will assume full responsibility for leadership of the company upon his retirement. She has a team of supervisors whose length of tenure with the business exceeds her own involvement with One Stop Production, and in general employees have performed the same functions from the business’ inception. The leadership styles of Susan and her father differ drastically.Motivated by her intention to manage the business in a different manner than her father, Susan is overwhelmed by the diffic ulties facing her – particularly the declining production and sales figures, and what she views as the refusal of the employees to improve production levels. This report outlines the challenges facing the business and its new manager Susan. It will first summarize the existing problems, and then establish specifically the core problem and satellite problems that exist; where necessary reasonable assumptions will be drawn and supported by evidence from the business.The report will then provide recommendations that will empower Susan, as leader, to chart the future course of the organization. This will be followed by a conclusion that unifies the various elements of the report. STATEMENT OF THE Problem Within different organizations one will find varying organizational structures and environments which contribute to the overall organizational culture. Entwined in here are the management and leadership styles, values and beliefs that exist within the organization.As this case an alysis was thoroughly investigated, we discovered that the One Stop Production Company had some major problems (Please refer to Exhibit 1. 0). After careful consideration and collaboration it has been established that the core problem which hinders the success of the company is â€Å"Ineffective Leadership and Organization Management†. Whilst the satellite problems include: ? Poor Organizational Structure ?Poor Management * No Clear Goals ?Ineffective Communication CORE PROBLEM Ineffective Leadership In this company, we will examine the leadership skills within the organisation.A leader’s role is to set the direction for establishing a clear vision by taking risks, sharing and communicating the vision with others so that they will follow willingly. It also includes motivating and inspiring staff by expanding energy through producing change, aligning contingencies by bringing everyone together and balancing the conflicting interests of all members or stakeholders. (www. businessdictionary. com) â€Å"The art of getting employees together on a common platform and extracting the best out of them refers to effective organisation management. † (www. managementstudyguide. com) SATELLITE PROBLEMSPoor Organisational Structure An organisational structure defines how job tasks are formally divided grouped and coordinated (Robbins & Judge 2010, p. 488). Within the One Stop Production Company the organizational structure was not clearly defined which often resulted in conflicts due to mixed instructions. Mr. Holford, although delegating the majority of functions and running of the operation to his supervisors, still constantly moved around giving random instructions to different employees regardless of department. Ms. Holford wants to restructure the organization having roles and job functions clearly defined.In addition she intends to appoint specific supervisors to specific departments which would define the levels of authority – Line or func tional; allowing both employees ad superiors to know who was responsible for what. Poor Management Management involves coordinating and overseeing the work activities of others so that their activities are completed efficiently and effectively (Robbins & Coulter p. 6). â€Å"Ms. Holford never found the time to pursue management because her father had left the management of all three areas of the organization largely up to her† Ms.Holford exhibits a type of autocratic style of management and does not trust the knowledge of the staff. This lack of trust has resulted in her inability to select specific supervisors to specific department. She has very good ideas and intentions for the organization however a lack of management training proves to be a major deficiency. She does not have the co-operation of the workers and as a result her suggestions are not acted on. Ms. Holford believes the selection of a manager to run things for her is imperative however she does not know how to go about this process.Ineffective Communication Communication is ‘the transfer and understanding of meaning. It serves four major functions within a group or organization; control, motivation, emotional expression and information. ’ As seen in this case the flow of communication serves one main purpose and that is control. Employees are made aware of Ms. Holford’s suggestions and intentions at meetings however there appears to be no facility for feedback or input from the employees. The lack of trust in the workers’ knowledge results in a ‘one way’ flow of communication. No Clear Goals / Targets The goals of the organization have not been clearly defined and relayed to the workers. The levels of production and sales which are being sought have not been laid out to the workers. RECOMMENDATIONS * Management and Leadership training for Ms. Susan Holford. This is very important so as to develop within her the skills which are necessary for her to manage the organization as well the workers. Leadership & Learning are indispensible to each other. It is known that effective Leaders are not always born but can be trained. Hire a Human Resources Manager – Human resource managers have a key role to play to help a company achieve its objectives and run effectively. HR managers assist employees with matters relating to their employment and  also help employees with questions regarding health insurance and other benefits. Hiring and firing employees are both important functions performed by the  human  resources department because there are certain procedures to be followed. However, a crucial  role  of  human  resources  is to work closely with upper management as well as the staff to ensure positive company relations at all times. To assist with the hiring of the Human Resources Manager, we have attached the following document. Please see Exhibit 2. 1, 2. 2, 2. 3 and 2. 4) * Implement a five year strategic p lan – This should include the Goal setting  theory which involves establishing  specific, measurable, achievable, realistic and timely   (S. M. A. R. T  )   objectives. Work on the theory of goal-setting suggests that it's an effective tool for making progress by ensuring that participants in a group with a common goal are clearly aware of what is expected from them if an objective is to be achieved. Delegation of work – A General Manager should be chosen with the overall responsible for the day to running and they would report directly to Ms. Holford. In addition specific supervisors for the various departments should be put in place to oversee the running of those departments. Training should also be organized for all supervisors. The supervisors are a direct link between management and the workers. (Please refer to Exhibit 3. 0). * Communication has to become a ‘two way’ process and allow for feedback from the workers. Ms.Holford must spend ti me with key supervisors and staff and learn the business, while also truly learn about the staff. She should form a committee of Management from among the key stakeholders in the Company. The Supervisors should be able to communicate any new production and sales targets to their teams directly. * Goals / Targets – Production and Sales targets should be set and the targets should be known to all members of staff. The overall goals of the company should be clearly stated and ensure that the operation of each department coincides with the overall goals of the organization.Sales records for the past five years should be analyzed so as to pick up on trends and a comparison done with a company in a similar market. For instance sales maybe tied in to the start of the school year where for obvious reasons they will be at their highest. This research would aid in the setting of the targets and goals and also identify reasons for drops in sales at particular times. * Production Levels – The workers have been doing the same jobs since inception.New technology may be available to increase the efficiency of some processes and the training of workers in the use of new technology or processes to increase productivity and overall job efficiency. * Staff Morale – Despite receiving annual wage increases the employees still appear unhappy and are unwilling to improve production. Ms. Holford should pay attention to what the needs of the workers are. Look at improving the working environment, staff relations. Incentive schemes can be devised to encourage workers to produce more and build up their morale. CONCLUSIONThe members of our group believe that after thoroughly analyzing the main issues of the company, and implementation of the recommendations stated would improve the daily operations and production at the One Stop Production. However it should be noted that these recommendations have to be implemented overtime and the changing process should be a gradu al one as from the case it appears that the employees are very resistant to sudden change. It should be gradually incorporated into the activities and employees should be clearly shown the importance of it to the company and also the benefits that can be reaped through their assistance.BIBLOGRAPHY Kotter, John P. John P Kotter on what leaders really do: Harvard Business Press, 1999 Robbins, SP. ; Coulter, M. Management. New Jersey: Pearson Education, Inc. , 2007 Robbins, SP. ;Judge, TA. Organisational Behavior Thirteen ed. Upper Saddle River, NJ: Prentice Hall, 2008 Robbins, Stephen P. and Judge, Timothy A. Organisational Behaviour. New Jersey: Pearson Education, Inc, 2009 Mullins, Laurie J, Management and Organisational Behaviour 8th Ed, p. 382 www. businessdictionary. com Barbados Institute of Management and Productivity – Course Manual 2012